Hello, Guest
????
Data Protection
Reasonable safeguards protect your information from unauthorized access.
✋
Your Rights
Access, correct, port, or request deletion of your data at any time.
✕
No Data Sale
We never sell your personal data to third parties.
FB
Meta Integration
Clear rules govern data received via Facebook/Meta login.
01. Information We Collect
Information you provide to us. When you register an account, place an order, list a product or service, or contact us, we may collect:
Full name, phone number, email address
Postal, billing, or shipping address
Payment info — card, UPI ID, or bank details for sellers
GST/tax details for sellers and installers
Reviews, wishlists, support queries, survey responses
Information from third-party and social platforms. If you log in via Facebook, Instagram, Google, or other Meta services, we may receive your name and profile picture, username or account ID, associated email address, friend list (only with explicit permission), and public profile information you've chosen to share.
Meta Platform Data Use Commitment
Any data we receive through Facebook Login, the Meta Pixel, Instagram integrations, or other Meta Platform Terms-covered services is used solely to operate, improve, and personalize your SolarClue.com experience. We do not sell this data or transfer it to third parties for their own independent use.
Information collected automatically. Device type and operating system, IP address and approximate location, network carrier information, log data and browsing behavior, and cookies or similar tracking identifiers.
02. How We Use Your Information
Help sellers process, fulfil, and deliver orders and services
Process payments and prevent fraudulent transactions
Communicate about orders, account activity, and offers
Recommend relevant products, sellers, and services
Display your wishlists, reviews, and ratings
Create and maintain your account
Improve our Platform based on your feedback
Detect, investigate, and prevent fraud or abuse
Enable partners to carry out technical and logistical functions
Comply with legal and regulatory obligations
03. Sharing of Personal Data
We may share your personal data with:
Sellers and service providers, to fulfil your order or request
Delivery and logistics partners
Payment processors, to complete transactions securely
Technology and analytics vendors
Government or regulatory authorities, where required by law
A successor entity, in the event of a merger or acquisition
All third parties who process personal data on our behalf are contractually required to keep it secure and use it only for the agreed purpose. We do not permit advertisers or marketers to access your bank account number, card number, or email password.
Cookies and Tracking Technologies
SolarClue.com uses cookies and similar technologies to recognize your browser, remember preferences, support technical administration, and personalize content and ads. We do not store passwords or payment card numbers inside cookies. You can manage or disable cookies through your browser settings; where required by law, we request consent before placing non-essential cookies.
04. Your Rights and Choices
Depending on your location, you may have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your personal data
Withdraw consent for optional processing
Request a portable copy of your data
Object to profiling for marketing purposes
You may exercise these rights, or request deletion of your account and associated data, by contacting us using the details below, or via account settings where available. We will respond within the timeframe required by applicable law.
05. Data Retention & Security
We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and for legitimate business purposes such as fraud prevention. When data is no longer required, we take reasonable steps to delete, anonymize, or securely archive it.
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
06. Children's Privacy
The Platform is not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a minor without appropriate parental or guardian consent, we will take steps to delete that information promptly. Parents or guardians may contact us to request removal.
07. International Data Transfers
Where personal data is transferred outside your country of residence — including to service providers, cloud hosting infrastructure, or affiliates in other jurisdictions — we take steps to ensure such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
08. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, including access or deletion requests, please contact us:
Email Support
info@solarclue.comData Deletion Requests
Account Settings > Privacy, or email with subject "Data Deletion Request"
Changes to This Privacy Policy & Consent
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be posted on this page with a revised "Last Updated" date; where changes significantly affect your rights, we will provide additional notice before they take effect.
By using the SolarClue.com Platform, creating an account, or submitting your personal information to us, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
