Please read the refund & cancellation procedure of our site carefully before placing your order with Solarclue.com.
What is the return policy in solarclue.com?
When you order at Solarclue.com, it provides 100% genuine products and takes utmost care of the customer’s desire for the same and releases the fresh product in excellent condition. However, while receiving the product if it is found damaged or defective or not in the same condition as per its specifications or not delivered as per your order then you have the right to return the item.
Our Return Policy provides you the opportunity to have a replacement of the product and get refund value for the product in a maximum of 7 working days. All these replacements and refunds will be agreed to give the customers only after the product reaches back to SolarClue’s warehouse.
What is the cancellation guiding principle?
SolarClue.com make sure that the correct product delivered in the exact location. In case you have received the product and found it is not the same you ordered, then you can ask for a refund or replacement of the same. Even, we will refund the complete amount of the order in case the ordered item is not delivered to your location.
How can you cancel your order?
At Solarclue, order once booked is delivered by default. But in the case that you feel your product to be canceled and find that the package is open or tampered; or else, you do not like the product, which is not installed then email us at firstname.lastname@example.org or call us at (+91) 888-4444-830.
Once you request for cancellation of the particular product, it will wait for the same to be received by SolarClue.com; if the selected item along with the packaging is complete, then it will initiate a refund amount. As soon as a refund is initiated, you will be notified with an email saying that your amount is refunded. It might take a few days (7 working days) for the banks to process your refunds.
What are the guidelines for Return Policy?
There are certain procedures that SolarClue conforms when it comes to returning policy of any product:
- Items must be unused/uninstalled when returned and with original packing, tags, invoices, and bills.
- You may place a request for replacement or refund from SolarClue.com if the wrong product delivered to you.
- Replacement is available only for the exact product notified by you; exchange facility not possible with other items.
- Returns not accepted if anything is missing from the package or the product is unavailable in the same condition when delivered.
- Only the gift items will not be replaced, but in the case, while purchasing a product, and you have got a gift then you can return that along with the product returned.
- We do not accept return policy for products of specific categories.
***We have the right to change the refund & cancellation policy anytime. But you don’t worry, any changes to this policy will be posted.