Payment Policy

 



How do I pay for purchasing products from SolarClue.com?

 

SolarClue.com is a platform that offers multiple payment techniques. You may use internet banking, Visa, MasterCard, Maestro debit /credit cards, wallet payment, cash on delivery modes of payment for purchasing items. Your mode of payment can be any from the above and you can rely on our trusted payment gateway partners as they use secure encryption technology to keep your transaction details confidential at all time and hence your details will never get compromised with any unauthorized servers.

There are no other charges included in addition to the purchase of SolarClue.com products. The user has to pay only the amount that is displayed along with the product and we provide free delivery of the item.

 

For payments using credit cards/ debit cards, you need to enter your card number, expiry date, the CVV number and the name on the card. After entering all these details, you need to enter your password from where you will be able to make your payment for the item through the bank’s secure page.


SolarClue.com provides the highest level of security while performing the online transaction. All credit cards, debit cards and internet banking techniques on SolarClue.com is processed through secure and trusted gateways managed by all leading banks, hence, ensuring the security of information.

 

 

COD (Cash on delivery)

 

Customers can opt Cash on delivery mode, where the customer does not have to pay for the item through online payment instead order the product and pay for it after collecting the product. If you fail to pay cash for the product, you have no rights to collect it by any fraud means. The customer at first needs to check if COD is available at their location. Usually COD is available at all places but sometimes due to the inability of courier service at few locations, COD might not be available.


Payment process interrupted, what to do?

 

If by chance there is a failure in the link while transaction, do not panic, you can at first check your balance, if the amount is deducted from your account, then it means the order has been placed. But in case it stills shows order unplaced, you can contact us at support@solarclue.com or call us at +91-7829889111.

 

 

 Steps taken by SolarClue.com for card frauds?

 

SolarClue.com is very much alert against card frauds. We along with the trusted online partners continuously monitor suspicious activity and fraud transactions to get away from card frauds. Suspicious activity is monitored and not allowed transactions in any manner. In case, SolarClue.com is not able to rule out the possibility of fraud category, the transaction is kept on hold and not allowed with the further process until proper identity is not revealed.